Cancellation and refund policy
1. Cancellation Policy
1.1 Order Cancellation
You may cancel your order within [X] hours of placing it, provided it has not been processed or shipped. To cancel an order, please contact our customer support at [email@example.com] with your order number.
1.2 Cancellation Fees
Orders canceled within the specified time frame will not incur any cancellation fees. However, once an order has been processed or shipped, it cannot be canceled, and our standard return policy will apply.
2. Return Policy
2.1 Eligibility for Returns
We accept returns within [X] days of the delivery date. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
2.2 Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or customized products.
2.3 Return Process
To initiate a return, please contact our customer support at [firstname.lastname@example.org] with your order number and details. We will provide instructions on how to return the item.
2.4 Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
3. Refund Policy
3.1 Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.
3.2 Late or Missing Refunds
If you haven't received a refund within the specified time frame, please check your bank account and contact your credit card company. It may take some time before your refund is officially posted.
3.3 Refund Amount
Refunds will be issued for the cost of the returned item, excluding any shipping fees. If the return is due to an error on our part or a defective product, we will also refund the return shipping costs.
4. Contact Information
If you have any questions or concerns regarding our cancellation and refund policy, please contact us at [email@example.com].